The first walk-through we do in a Beaufort shop
We start by watching a real day, not by asking what your process is supposed to be. Usually that means a Saturday in season near Front Street, when one person is answering the phone, seating people, and fielding the same three questions from the sidewalk. We write down every moment someone retypes information that already exists somewhere else — a reservation into a paper book, a name into a text thread, a card into a spreadsheet. Then we do it again on a Wednesday in the off-season, because the constraint is completely different when two people are running the whole building. What you end up with is a list of tasks ranked by hours lost per month. Most of that list is not an AI problem, and we say so. We are only interested in the two or three lines where it genuinely is.