The trades and counters that actually run Havelock
The work here concentrates in a narrow set of businesses: auto service and tires, quick-turn retail, restaurants feeding people on a schedule, and the home-services trades that handle rentals between tenants. All of them share one trait — high frequency, low ticket, and a customer who will be gone in a couple of years. That changes what an audit is for. In a town where a plumber keeps a customer for a decade, the payoff is scheduling. In Havelock, the payoff is speed of acquisition: how fast a stranger with Cherry Point orders can find you, book you, and leave a public record the next stranger reads. So we audit the front of the operation first — how inquiries arrive, who answers them, how long a message sits unanswered — before we look at anything happening in the back office.