The PCS clock a Hubert business lives on
Households on the back-gate side rotate in and out on orders, which means a good share of your customer list carries an expiration date you do not control. The practical effect is simple and brutal: a job you did well in year one earns you nothing in year four if the family who loved it has transferred to another duty station and never wrote a word down anywhere public. Summer is the heaviest churn, so the window between finishing a job and losing the person is short. Automation is how you close it — a review request that goes out while the work is still fresh, not whenever somebody remembers. The long-tenure Onslow customers are not going anywhere, but they are also not the ones the next arrival will be reading.