The work that fills a Jacksonville week
Businesses here cluster in three places. Consumer service — restaurants, barbers, auto repair, storage — running on volume from a population that turns over constantly. Professional offices, insurance and real estate and financial, that have to rebuild a client base with each wave instead of aging comfortably into one. And the trades keeping rental houses and off-base apartments turning between tenants. All three share a trait: enormous intake load. Every week brings people who have never walked through your door, which means new-customer paperwork, first-time quotes, service-area questions, and a great deal of explaining the same things over. A shop in a settled town does that occasionally. In Jacksonville it is the job. An audit that skips intake and goes straight to marketing tools has already missed where the hours go, so counting intake is where we start.