Where the hours go in a Moore Street storefront
Ask an owner downtown where their time goes and the answer is usually vague: email, scheduling, a bit of marketing, the usual. So we write it down. Over a normal week we log every task that is neither serving a customer nor doing the work you are paid for. Retyping an order from a text message into a spreadsheet. Answering the same question about parking near the river for the fifth time that day. Drafting a newsletter from a blank page. Rebuilding a price sheet because the old one lived on a laptop that died. Most owners have never seen that list on paper, and seeing it is often the most useful part of the whole engagement. From there we separate what needs your judgment from what is only copying information between places.