Pipeline What happens when they reach out?
Service / One-time + optional monthlyCustomer Inquiry Automation
One-time Starting at $500
A message nobody sees until tonight is a job that goes to the next company. Every inquiry, from every channel, gets captured, categorized, and routed to the right person automatically — including after hours.
Owner-built, human-supervised, and supported by monitored automation.
Short answers, before the detail
What channels does this cover?
Website chat, SMS, and email — wherever your customers actually reach out. Everything routes into one place instead of living in three separate inboxes.
What's the monthly cost for?
Ongoing monitoring, routing rule adjustments as your business changes, and monthly volume reporting so you can see what's actually coming in.
How long does setup take?
Typically 1–2 weeks, depending on how many channels you want connected and how complex the routing rules need to be.
What's included
Inquiry capture & routing
Website chat, SMS, and email inquiries funneled into one system instead of three separate inboxes.
Auto-categorization
Inquiries sorted by type — sales, service, billing, general — so the right person sees it first, not last.
CRM logging
Every inquiry logged automatically, so nothing depends on someone remembering to write it down.
Monthly volume reporting
A clear picture of how many inquiries come in, from where, and how fast they get answered.
After-hours coverage
Inquiries that come in overnight or on weekends are captured and queued instead of lost until Monday.
Escalation rules
Urgent inquiries flagged and routed differently than routine questions, so nothing time-sensitive waits in a general queue.
What's not included
- Ongoing monitoring and routing changes after setup — optional monthly management, priced separately
- Third-party software subscriptions, billed by the vendor
Pricing
Who does what
Human oversight
Alex scopes and builds it, and reviews anything automated before it goes live. You approve anything customer-facing.
Who owns what
Accounts registered in your name stay yours. Systems we build and operate for you (automations, integrations) stay with us if you cancel — see the terms.
Who this is for
Service businesses where a missed inquiry is a missed job — contractors, marine services, retail — and where staff are already stretched across the phone, the counter, and the actual work.
This is the fix for the specific problem of good leads going cold because nobody saw the message until it was too late to matter.
Frequently asked questions
What channels does this cover?
Website chat, SMS, and email — wherever your customers actually reach out. Everything routes into one place instead of living in three separate inboxes.
Does this replace my staff answering the phone?
No — it catches the inquiries that would otherwise fall through the cracks: after hours, during a busy stretch, or when everyone is already on a call. Staff still handle the conversations that need a human.
What's the monthly cost for?
Ongoing monitoring, routing rule adjustments as your business changes, and monthly volume reporting so you can see what's actually coming in.
How long does setup take?
Typically 1–2 weeks, depending on how many channels you want connected and how complex the routing rules need to be.
Does it integrate with my existing CRM?
In most cases, yes. If you want inquiries logged directly into a CRM rather than just routed by email or SMS, pair this with CRM & AI Integration.
Related services
The terms on this page, explained
No jargon test. If any of this is unfamiliar, here is what it actually means — written for the person paying for the work, not the person selling it.
Cart abandonment
When someone adds items to a cart and leaves without buying. Rates are high across every industry, and surprise shipping costs and clumsy checkouts are the usual causes.
Lead routing
Automatically sending each new inquiry to the right person based on service, location, or availability. It exists to close the gap where a lead sits unread in a shared inbox for two days.
Multi-channel inquiry capture
Pulling inquiries from every route customers actually use — web form, phone, text, Facebook, Google messages — into one queue. Most missed jobs are not lost to competitors; they are lost to an unwatched channel.
Webhook
An automatic message one system sends another the moment something happens — a form submitted, a payment cleared, a job marked complete. It is the reverse of an API call: instead of you asking repeatedly, the system tells you.
Workflow automation
Handing a repeatable sequence of steps to software — a form arrives, the lead is logged, a reply goes out, a task is assigned. The gain is not only time saved; it is that the step never gets forgotten on a busy day.
Ready to stop losing inquiries? Start with a free Market Leak Check.
Prefer to talk it through first? Book a consultation.