Reputation Do they trust what they find?
Service / One-time + optional monthlyReview & Reputation Automation
One-time Starting at $250
Happy customers often don't think to leave a review, and asking depends on someone remembering. Timed requests go out by text or email while the work is still fresh — not weeks later when the memory has faded.
Owner-built, human-supervised, and supported by monitored automation.
Short answers, before the detail
What channels do review requests go out on?
SMS or email, whichever gets better response rates for your customer base — timed after service completion, not sent the moment the invoice closes.
Does this only work with Google reviews?
It integrates with Google and Facebook review flows — the two platforms that matter most for local search and word-of-mouth trust.
What's the ongoing monthly fee for?
Monitoring response rates, adjusting timing and messaging as needed, and keeping the integration current as platforms change their review request rules.
What's included
Timed review request automation
Requests sent at the moment they get the best response — right after service completion, not on a generic delay.
SMS & email channels
Whichever channel your customers actually respond to, or both.
Google + Facebook integration
Requests route directly to the platforms that matter most for local search and word of mouth.
Response rate optimization
Message timing and wording adjusted over time based on what actually gets a response from your customers.
Service recovery, offered to everyone
Alongside the review request, every customer gets a direct line to reach you if something went wrong — offered to all of them, not just the ones you'd guess are unhappy. We don't screen by sentiment: review gating is against platform policy, and a rating with no critical reviews reads as bought.
Monthly performance snapshot
How many requests went out, how many converted to reviews, and what it did to your rating.
What's not included
- Handling negative reviews — the automation does not manage them
- Ongoing monitoring and timing adjustments after setup — optional monthly management, priced separately
Pricing
Who does what
Human oversight
Alex scopes and builds it, and reviews anything automated before it goes live. You approve anything customer-facing.
Who owns what
Accounts registered in your name stay yours. Systems we build and operate for you (automations, integrations) stay with us if you cancel — see the terms.
Who this is for
Any Eastern NC business where reviews drive who gets the call. If review requests depend on someone remembering to ask, many customers never get asked.
Especially valuable for businesses competing in a review-dense category (marine, home services, hospitality) where rating and recency both matter to the next customer.
Frequently asked questions
What channels do review requests go out on?
SMS or email, whichever gets better response rates for your customer base — timed after service completion, not sent the moment the invoice closes.
Why does timing matter?
A review request sent while the work is still fresh reaches the customer while they still remember the job — not days later, once the moment has passed.
Does this only work with Google reviews?
It integrates with Google and Facebook review flows — the two platforms that matter most for local search and word-of-mouth trust.
What's the ongoing monthly fee for?
Monitoring response rates, adjusting timing and messaging as needed, and keeping the integration current as platforms change their review request rules.
Can this help with a negative review?
The automation itself doesn't manage negative reviews, but timed requests after good experiences naturally dilute the impact of the occasional bad one — and a steady flow of recent reviews signals an active, responsive business.
Related services
The terms on this page, explained
No jargon test. If any of this is unfamiliar, here is what it actually means — written for the person paying for the work, not the person selling it.
Reputation management
Systematically earning reviews, responding to them, and monitoring what is said about you across platforms. The responses matter as much as the ratings, because prospects read them to judge how you handle a problem.
Review velocity
The rate at which you gather new reviews over time, as opposed to your total count. A steady trickle reads as a healthy operating business; twenty reviews in one week after two silent years reads as bought — to Google and to customers.
Ready to turn good work into more reviews? Start with a free Market Leak Check.
Prefer to talk it through first? Book a consultation.